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Specialists in automotive electronics, software solutions, and advanced vehicle diagnostics. We combine repair expertise, reverse engineering, and research & development to deliver reliable solutions for modern automotive professionals.

Contact Info

Braće Radić 54, Donja Zdenčina,
10452 Klinča Sela, Croatia (EU)

info@benc-motorsport.com
+385 99 805 6850
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Legal

Refund Policy

How refunds work for Wreet software and services purchased from Benc Motorsport.

Effective date
13.07.2026.
Home Order
Contents
  1. Who We Are
  2. Scope
  3. Eligibility for Refunds (14 Days)
  4. Non-Refundable Cases
  5. How to Request a Refund
  6. Processing & Method of Refund
  7. Chargebacks & Disputes
  8. Compliance, Anti-Abuse & Data
  9. Exceptions & Special Cases
  10. Changes to This Policy
  11. Contact Us

Tip: use the contents list to jump to any section.

This Policy explains when digital access begins, when a Wreet license is treated as used, and how refund requests are assessed.

1) Who We Are

BENC ELEKTRONIK (trading as “Benc Motorsport”) (“we”, “us”, “our”) develops and sells the "Wreet" file calculator for repairing car electronics.

2) Scope

This Refund Policy applies to purchases of Wreet software licenses, subscriptions, and related digital services made directly via https://benc-motorsport.com or other official channels indicated by us. Because Wreet is supplied as digital content / software, refund rights are more limited once access or activation has occurred, as set out below.

This Policy should be read together with our Terms of Service and Privacy Policy. In case of conflict with mandatory consumer protection laws, those laws prevail.

  • Digital Access Begins when we issue working credentials or enable the account, license, software download, file-processing service, or another paid feature.
  • A License Is Activated or Used when a computer is registered, a successful license-validation event occurs, the customer logs in and uses a paid feature, downloads the software or paid content, or submits a file for processing.

3) Eligibility for Refunds (14 Days)

We aim to be fair. Within fourteen (14) days of purchase, you may request a refund in the following cases, provided that no activation, access, or use of the licensed product or digital service has taken place:

  • Wrong Product or Plan Ordered — you selected the wrong Wreet option and it has not been activated or used.
  • Non-Delivery / No Access — you did not receive license credentials or access details and the issue cannot be resolved promptly.
  • Order Not Fulfilled — we are unable to provide the purchased service or activation within a reasonable timeframe and you have not used or accessed Wreet.

We may require reasonable confirmation that the software has not been activated or used (see Compliance, Anti-Abuse & Data).

If you are a consumer, mandatory cancellation, conformity, remedy, and withdrawal rights under applicable law remain unaffected. Digital-content withdrawal rights may be affected only where all legally required conditions, including any required express consent and acknowledgment, have actually been satisfied.

4) Non-Refundable Cases

Except where mandatory law requires otherwise, refunds are generally not available in the following situations:

  • Activated / Accessed Licenses — after a computer is registered, a successful license validation occurs, or you log into and use Wreet or its online services.
  • Downloaded or Processed Digital Content — after downloading the software or paid content, submitting a file for processing, downloading a processed file, or using another paid feature.
  • Abuse or Breach of Terms — where there are indications of fraud, chargeback abuse, unauthorized sharing, reverse engineering beyond what is legally permitted, mass extraction of solutions, or other material breach of our Terms of Service.
  • Used Promotional Benefits — where the primary value has already been consumed (e.g. significant use of Wreet under a heavily discounted offer).

Important: Activation, downloads, file processing, or paid-feature use may restrict refund eligibility because digital value has been supplied or consumed. This does not remove rights that cannot be limited under mandatory applicable law.

5) How to Request a Refund

  1. Email info@benc-motorsport.com from the email address used for the purchase.
  2. Include:
    • your full name/company name,
    • order ID / invoice number,
    • purchase date and product/subscription name,
    • a short explanation of your request.
  3. State whether Wreet has been activated, accessed, or used on any device.

We may ask for additional information reasonably necessary to verify your identity, locate the transaction, and check eligibility. If required details are incomplete or incorrect, processing may be delayed until they are provided.

6) Processing & Method of Refund

  • Method — approved refunds are issued only to the original payment method used (e.g. PayPal). We generally do not refund to alternate methods or accounts.
  • Timing — once approved, we initiate the refund promptly. Actual settlement times depend on your bank or payment provider.
  • Currencies & Fees — refunds are processed in the original transaction currency and amount paid. Any currency conversion differences, bank fees, or platform fees are outside our control.
  • Partial Refunds — for orders containing multiple items, we may refund only the eligible portion (for example, where some items were activated and others were not).
  • License Deactivation — an approved refund may deactivate the refunded license, both registered computers, credentials, downloads, and access to paid features.

7) Chargebacks & Disputes

If you believe a charge is unauthorized or incorrect, please contact us first at info@benc-motorsport.com so we can investigate and resolve the issue quickly.

If a dispute or chargeback is filed through your payment provider, we may provide evidence of: order details, delivery of access credentials, activation logs, and relevant usage indicators. Where we have correctly delivered what was purchased and the product has been activated or used, we may contest unjustified chargebacks.

8) Compliance, Anti-Abuse & Data

To apply this Refund Policy fairly and protect against fraud or abuse, we may verify whether and how a license or service was used. This may include, in line with our Privacy Policy:

  • License & Activation Status — checking if your license key, account, or device was activated, authenticated, or used to access Wreet.
  • Hardware-Bound Identifiers — verifying Wreet-specific identifiers derived from certain system characteristics (for example, Windows Machine GUID, SMBIOS/board UUID, CPU identifier) which are combined and cryptographically hashed into a Wreet-specific hardware ID and used with headers such as X-Hardware-ID for legitimate licensing and security purposes.
  • Device Keys — confirming whether a non-exportable device key created by the official Wreet client has been registered and used for secure access.
  • Telemetry & Logs — reviewing login dates and times, activation and deactivation events, public IP address, approximate network-based location, license-validation events, feature usage, API requests, upload and download history, file-processing history, and security or error logs to confirm use, enforce the two-computer limit, or detect clear abuse. We do not inspect your ECU file contents for marketing purposes.
  • Abuse Indicators — considering evidence of unauthorized sharing, mass extraction, tampering, or use in connection with prohibited activities as described in our Terms of Service.

These checks are proportionate, used solely to confirm eligibility, prevent fraud, and enforce our Terms, and are handled in accordance with applicable data protection laws.

9) Exceptions & Special Cases

  • Bundles & Promotions — where a discounted bundle or promotion has been partly used or activated, we may limit refunds to the unused portion or deny refunds if the primary value has been consumed.
  • Pre-Orders — pre-orders may generally be cancelled and refunded before we provide access/activation. Once access is delivered and used/activated, Section 4 applies.
  • Legal Requirements — mandatory consumer rights, including any applicable withdrawal, conformity, or remedy rights, remain unaffected. We will rely on an express request for immediate digital delivery or acknowledgment concerning withdrawal rights only where the checkout or contract process actually collected it in the legally required form.
  • Abuse — we may decline refund requests where there is clear evidence of misuse, violation of Terms of Service, or attempted circumvention of this Policy (for example, heavy use followed by a refund request).

10) Changes to This Policy

We may update this Refund Policy from time to time. The “Effective date” above indicates the latest version. Where appropriate, we may notify you of significant changes via our website, within the Wreet app, or by email.

11) Contact Us

Questions about refunds or your order?

Digital Agreement Reminder: Before accessing Wreet, you may be required to accept a digital agreement. This agreement incorporates the Terms of Service, this Refund Policy, and our Privacy Policy. Any request for immediate digital delivery or acknowledgment concerning withdrawal rights applies only if it is presented separately and expressly accepted where required by law.